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Brookfields Primary School

Concerns and Complaints

If you wish to raise a concern or make a complaint there are a number of ways you can do this.

 

You can submit a concerns or complaints form below or you can contact the school directly by 'phone, email or in writing.

 

Your concern or complaint will be raised with a senior member of staff and someone will be in contact to discuss the matter. 

 

For further information, our complaints procedure and policy documents are published below.

 

If you have any further questions please contact the school on 0121 675 1897.

 

Arrangements for handling complaints from parents of children with special educational needs (SEN) about the support the school provides

In the first instance, please contact the SENCo to outline your complaint. If you feel that your complaint has not been resolved satisfactorily please follow the guidance in the Create Partnership Trust Complaints Policy.

 

Parents can be signposted to SENDIASS (parent support agency) for support.

 

The SEN Code of Practice outlines additional measures the Local Authority must set up for preventing and resolving disagreements. Parents/carers will be given the necessary information upon request.

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Safeguarding Information

At Brookfields safeguarding of pupils is at the forefront of everything we do. Check out our safeguarding page for the latest information and advice.

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